FAQ

Getting Started

Flexiroam X is an ultra-thin microchip that is attachable to your existing SIM Card. The microchip allows access to data roaming whilst travelling by connecting you to local networks. It is an easy one-time application that enables you to stay connected overseas without the hassle of switching SIMs each time you travel.

You can purchase online – HERE

Once you have gotten your starter pack, stick on your microchip and link it to the Flexiroam X App on your mobile device. Then, switch from your home SIM to the Flexiroam X kit. Please refer to the user manual attached in your starter pack for detailed instructions or click hereto watch our video tutorial.

Yes, You may call +60326318181 during office hours (GMT + 8), Alternatively you may Whatsapp +60192912692, or email support@flexiroam.com for 24/7 support.

Your Data Plan is valid for the duration stated. At any time you purchase a Data Plan that has a longer validity than your current plan, the validity will follow the Data Plan with longer validity. Data Plan validity starts from the date of purchase.

Example 1: Your current data plan is valid till 30 May 2017. If a 1GB Data Plan (90 days validity) is purchased on 25 May 2017, your new plan validity will be 23 Aug 2017.

Example 2: Your current data plan is valid till 1 Feb 2018. If a 500MB Data Plan (30 days validity) is purchased on 25 May 2017, your plan validity will remain 1 Feb 2018.

Speed varies depending on country. 3G coverage is available in over 140 countries while 4G coverage is available in 56 of those countries. Please refer to our coverage list to find out more.

There will be promo codes from time to time, so do stay tuned and look out for them at our Facebook page.

Purchasing Flexiroam X Package Online

Kindly double check to ensure that you have keyed in the correct address for delivery. You may email to hello@flexiroamafrica.com for any assistance in checking the delivery status of your package.

Kindly contact hello@flexiroamafrica.com within 1 day for assistance to update your delivery address and re-arrange the delivery of your package.

Flexiroam Data roaming service is currently available in over 120 countries. Visit Coverage to find out the available countries. We currently ship to the countries listed (HERE)

Purchase a starter pack online on our website or in the Flexiroam X app. Shipping takes 3-7 business days for as low as 5$ USD depending on region.

The microchip is attached to your existing SIM card to allow you to switch between your existing network and Flexiroam X network. When you travel, switch to the Flexiroam X network and get connected to Flexiroam’s partner networks in the supported country. When Flexiroam X is active, you will not be able to receive calls or SMS on your existing network. Simply switch back to your home SIM to return to your existing network.

Just switch back to your home SIM to deactivate Flexiroam X and switch back to your home telco.

Please contact our support team at hello@flexiroamafrica.com to get a replacement microchip.

We currently provide free shipping within South Africa. If you’re currently living outside of the countries that we ship to but are interested in Flexiroam X, please contact hello@flexiroamafrica.com.

We currently provide free shipping within South Africa. If you’re currently living outside of the countries that we ship to but are interested in Flexiroam X, please contact hello@flexiroamafrica.com.

Shipping

We currently provide free shipping within South Africa. If you’re currently living outside of the countries that we ship to but are interested in Flexiroam X, please contact hello@flexiroamafrica.com.

 

Flexiroam X App

You can download the Flexiroam X app from iOS App Store and Google Play store.

Yes, but you will not be able to enjoy low cost roaming data without the X Microchip. The Flexiroam X app will allow you to:

  • Subscribe to Flexiroam X Data Plans
  • Check your data balance
  • Recharge your data balance at an attractive rate
  • Make international calls to mobile or fixed lines

Without the Flexiroam X Microchip, you will not be able to utilize any data you have accumulated in the Flexiroam X app.

Yes, to use all the features in the app, you will need to register and create an account.

1. Go to the SIM Toolkit (the place where you do the switching between Home SIM and FlexiroamX)
2. Select Flexiroam X-kit > About > X-Notification > Choose *Off*

You can pay via credit/debit card. Available for Visa and Mastercard or via our new Wallet feature on the App.

All transactions will be conducted in USD.

Data purchased will be valid according to the purchased plans. You may check the validity of your data in the Flexiroam X app.

Usage Overseas

You can expect up to 4G data speed in 4G enabled countries. Click here to see if your destination is covered.

You will be able to use Flexiroam X when you travel to any of our supported countries. Click here to see if your destination is covered.

  • You can easily purchase the Xtra Data Plan in the Flexiroam X app at an attractive rate
  • Redeem free data through events/promotional giveaways or weekly giveaways*

No, when you have Flexiroam X enabled/toggled on, it will only consume data from your Flexiroam X allowance. In order to use roaming data from your original Telco, Flexiroam X must be disabled/ toggled off.

Yes, your phone’s Wi-Fi functionality will not be affected by Flexiroam X.

No, to receive calls or SMS on your personal number, you will need to disable/toggle Flexiroam X off.

First, check if you have any applications or updates running in the background. If you believe that your data balance is incorrect, please contact us at support@flexiroamafrica.com.

Troubleshooting

  1. Launch the app on your mobile device and select “Sign up / Login”
  2. Select one of the options (Google, Facebook, Email) to register
  3. Done!
  1. Launch the app on your mobile device and select “Sign up / Login”
  2. Select the option (Google, Facebook, Email) that you have used to register your account
  3. You are in!

Allow notifications from Flexiroam X App when installed. For Android, you need to allow the App to receive notifications on your Settings. For iOS user, go to Settings, select ‘Flexiroam X App’ and enable notifications and choose your preferences.

Did you disable update for the Flexiroam X App?
You might have to check permissions to allow the app to access the network/phone data in your settings.

Allowed Flexiroam X app to access to microphone under permissions when you installed it.

(Android)You might need to check permissions in settings to allow the app to use your Phones Microchip

(iOS) Open the settings, scroll down until you find “Flexiroam X App”

Make sure that microphone is enabled and choose your preferences

Did you drop your phone or did your phone get damaged recently, where the microphone might have been faulty?

Allow Flexiroam X App to access speakers under permissions after the X Microchip is installed.

For Android, allow permissions in Settings for the App to use your Phones Microchip

For iOS user, open Settings, select Flexiroam X App and ensure the speakers is enabled and choose your preferences

Check the expiry date for the Discount Code

Check if the Discount Code is applicable for all accounts, or it’s for specific accounts (New accounts)

Did you enter the discount code correctly?

Check T&C for the Discount Code usage.

1. Go to Settings
2. Select More Networks
3. Select Mobile Networks
4. Turn On Data Roaming and Mobile Data
5. Select Access Point Names
6. Add a “New APN”
7. For “Name:” section type in flexiroam
8. For “APN:” type in flexiroam
9. Leave the rest as it is.
10. Save the newly created APN
11. Select the newly created APN; flexiroam

1. Go to Settings
2. Tap at Cellular/Mobile
3. Turn on Data Roaming and Cellular or Mobile data,
4. Turn off EU internet
5. Tap at Cellular Data Network or Mobile Data Network
6. At “APN:” section, type in flexiroam
7. Leave the rest as it is.
8. Tap at Cellular Data Network or Mobile Data Network; left top corner of your phone

By default the Flexiroam X microchip will automatically connect to the strongest signal from the available operators; our providers. But in the event that you are not satisfy with it you may manually change it accordingly.

Full list is in the Flexiroam X App, under Coverage.

Purchasing Xtra Data Plans

Before you can see the “Get Xtra Data” option, kindly ensure

  1. You have purchased the first time Starter Plan
  2. You have scanned the Flexiroam X microchip that you received with your Starter Plan purchase

Kindly check with your bank, if online transaction is enabled for your credit/debit card.

  1. Tap on “Get Xtra Data” in the App Dashboard
  2. Select the package you wish to purchase
  3. Tap “Confirm Order”
  4. Enter your credit/debit card details
  5. Tap “Confirm and Pay”
  1. Tap on “Get Xtra Data” in the App Dashboard
  2. Select the package you wish to purchase
  3. Tap “Confirm Order”
  4. Select your credit/debit card
  5. Tap “Confirm and Pay”

At the moment you cannot purchase Xtra Data for a different account and vice versa

    In most cases, we are unable to process a transaction if:

  • Your card has expired
  • The card billing address has been changed
  • Insufficient funds in your account
  • Your bank doesn’t allow recurring charges
  • Your card is not authorized to make online transactions

You can only purchase via the Flexiroam X App with your credit/debit card or via the new Wallet feature on the App.

No restrictions on the data, you can use the data for data voice calls, data messaging, emails and etc.

No, Flexiroam X data will not be throttled

How to Make Calls with Flexiroam X App

We currently provide free shipping within South Africa. If you’re currently living outside of the countries that we ship to but are interested in Flexiroam X, please contact hello@flexiroamafrica.com.

You will need to verify your mobile number in order for your number to be shown on the receivers end when you call.

  1. Tap on Call (second to last options)
  2. Tap on “Add your Caller ID”
  3. Tap on “Verify” when prompted
  4. Enter your mobile number and tap on “Continue”
  5. You will see your 6-digits code
  6. Do expect to receive a call within 1 minute
  7. During the call “Key in the 6 – digit code” when prompted by the operator
  8. Your caller ID will be verified once the process is done successfully
  1. The call rate per minute is 10MB.

Not at the moment, but we are striving to bring the feature to you very soon.

Yes, your saved contacts will be loaded into the Flexiroam X App automatically

This is dependent on your network signal, it should take less than 10 secs with 3G/4G network

You need a minimum of 100MB to make calls.

No, there will be no charges to your Home SIM for calls made through Flexiroam X app

No, this feature is not available in the Flexiroam X app

 

Still need help ?
For any further questions,
please email us at support@flexiroamafrica.co.za

 

Download Flexiroam X Application

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